Frequently Asked Questions
This section includes some of the frequently asked questions which we receive.
If this section does not answer your question, please contact us.
How Can I Pay My Account?
There are several ways in which you can pay your account including:
Internet / Telephone Banking / Register a bill payment to:
Payee:
CMC CREDIT MANAGEMENT CORPORATION
Account #:
Use your 9 digit file number which appears in the top right corner of your letter.
Cheque / Money Order / Bank Draft payable to the creditor.
Mail or Courier to:
#608 - 1033 Davie Street
Vancouver, BC V6E 1M7
Visa / Mastercard / American Express
Some creditors accept credit cards as a method of payment. Please contact your Account Manager to confirm that you can use this payment option.
Interac E-Transfer
Send your payment to:
[email protected]
Use your 9-digit account number (i.e. 110123456) as the answer to your challenge question.
In-Person Cash Payment (Temporarily Suspended due to COVID)
#608 - 1033 Davie Street, Vancouver
You will be directed to CMC's bank (nearby) to make your cash payment and will receive a receipt directly from the bank.
Wire Funds Transfer (Domestic / International)
Please contact your Account Manager for further information.
Do you operate in the USA?
CMC works in partnership with agencies in the USA, however inquiries regarding any claim in the USA must be directed to our partner. Please contact us for further information.
How do I contact my Account Manager?
The name, telephone number and email address for your Account Manager appears in the top right corner of the correspondence sent from our office.
You can also contact our office and use the dial-by-name directory to locate your Account Manager by first or last name.
How does this affect my credit rating?
Accounts which are placed for collection are reported to multiple credit reporting agencies and appears on your credit report even after you pay.
A paid collection remains on your credit report as it is an indicator used to calculate your future ability to pay and the overall impact of a collection item differs for each consumer.
For further information, we recommend that you visit the website of the Financial Consumer Agency of Canada website at:
http://www.fcac-acfc.gc.ca/Eng/resources/publications/creditLoans/Pages/Understa-Comprend.aspx
How do I register a dispute?
You must register a dispute in written form. Once we receive your dispute, we will work with the creditor in an attempt to reach a resolution.
If no resolution can be reached, the creditor may elect to pursue their claim via the courts.
What if I refuse to pay?
An unpaid collection will remain on your credit report. The creditor may elect to pursue their claim through the court process.
Unpaid collections may lead to denial of future credit from prospective credit grantors (for instance loans, mortgages, credit cards or landlords)
If this section does not answer your question, please contact us.
How Can I Pay My Account?
There are several ways in which you can pay your account including:
Internet / Telephone Banking / Register a bill payment to:
Payee:
CMC CREDIT MANAGEMENT CORPORATION
Account #:
Use your 9 digit file number which appears in the top right corner of your letter.
Cheque / Money Order / Bank Draft payable to the creditor.
Mail or Courier to:
#608 - 1033 Davie Street
Vancouver, BC V6E 1M7
Visa / Mastercard / American Express
Some creditors accept credit cards as a method of payment. Please contact your Account Manager to confirm that you can use this payment option.
Interac E-Transfer
Send your payment to:
[email protected]
Use your 9-digit account number (i.e. 110123456) as the answer to your challenge question.
In-Person Cash Payment (Temporarily Suspended due to COVID)
#608 - 1033 Davie Street, Vancouver
You will be directed to CMC's bank (nearby) to make your cash payment and will receive a receipt directly from the bank.
Wire Funds Transfer (Domestic / International)
Please contact your Account Manager for further information.
Do you operate in the USA?
CMC works in partnership with agencies in the USA, however inquiries regarding any claim in the USA must be directed to our partner. Please contact us for further information.
How do I contact my Account Manager?
The name, telephone number and email address for your Account Manager appears in the top right corner of the correspondence sent from our office.
You can also contact our office and use the dial-by-name directory to locate your Account Manager by first or last name.
How does this affect my credit rating?
Accounts which are placed for collection are reported to multiple credit reporting agencies and appears on your credit report even after you pay.
A paid collection remains on your credit report as it is an indicator used to calculate your future ability to pay and the overall impact of a collection item differs for each consumer.
For further information, we recommend that you visit the website of the Financial Consumer Agency of Canada website at:
http://www.fcac-acfc.gc.ca/Eng/resources/publications/creditLoans/Pages/Understa-Comprend.aspx
How do I register a dispute?
You must register a dispute in written form. Once we receive your dispute, we will work with the creditor in an attempt to reach a resolution.
If no resolution can be reached, the creditor may elect to pursue their claim via the courts.
What if I refuse to pay?
An unpaid collection will remain on your credit report. The creditor may elect to pursue their claim through the court process.
Unpaid collections may lead to denial of future credit from prospective credit grantors (for instance loans, mortgages, credit cards or landlords)
